📦 Shipping & Returns

Shipping Policy

At Pelyra Pet, we are committed to delivering your orders quickly and safely.

  • Orders are typically processed within 1–2 business days.

  • Shipping times may vary depending on your location and carrier availability.

  • Once your order has shipped, you will receive a confirmation email with tracking information.

  • We currently ship within the United States.

Please note that shipping times are estimates and may be affected by factors beyond our control, such as weather conditions or carrier delays.

Returns & Refunds

Your satisfaction is important to us.

  • We offer a 30-day return policy from the date of delivery.

  • Products must be unused, unopened, and in their original packaging to be eligible for a return.

  • If your order arrives damaged or incorrect, please contact us immediately so we can assist you.

To initiate a return, please email us at info@pelyrausa.com with your order number and reason for return.
Once your return is approved, instructions will be provided.

Refunds will be issued to the original payment method after the returned item is received and inspected.

Non-Returnable Items

  • Opened or used products

  • Items damaged due to misuse

  • Final sale or promotional items (if applicable)

Contact Us

If you have any questions about shipping or returns, please contact us at:
📧 info@pelyrausa.com

We’re always happy to help!